Refund policy

Holiday Drop Refund & Return Policy

We want you to be happy with your purchase. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Because many of our products are seasonal and time-sensitive, we generally do not accept returns for change-of-mind purchases once an order has been shipped.

To be eligible for a refund or replacement, please contact us with:

  • your order number
  • a brief description of the issue
  • clear photos of the product and packaging, if applicable

If your claim is approved, we may offer a replacement, store credit, or refund depending on the circumstances.

Non-returnable items
We cannot accept returns on:

  • used or opened products
  • products returned without prior approval
  • orders reported more than 7 days after delivery
  • seasonal items after the relevant holiday or event has passed

Cancellations
Orders may only be canceled before they have been processed for shipment. Once an order has entered fulfillment, cancellation may no longer be possible.

Refunds
Approved refunds are issued to the original payment method. Please allow several business days for your bank or card provider to process the refund after it is issued.

Contact
For return or refund questions, contact us at ShopHolidayDrop@Gmail.Com